Privacy Policy
Last updated: March 2026
Pathlight Behavioral PLLC ("Pathlight," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, communicate with us (including by text message/SMS), or use our services.
This Privacy Policy does not replace any HIPAA Notice of Privacy Practices we provide to clients. If there is a conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices, the HIPAA notice will govern with respect to protected health information.
By using our website or providing us with your information, you agree to the terms of this Privacy Policy.
1. Information we collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number (including mobile number), and mailing address.
- Account and communication information: information you provide when contacting us, communication preferences (including SMS preferences), and records of correspondence.
- Service and appointment information: inquiry and scheduling details, including child first name and age if voluntarily provided.
- Website and usage information: IP address, browser/device details, pages visited, and cookies or similar technologies where applicable.
- Billing and administrative information for clients, including insurance and basic account information.
2. How we use personal information
- Provide and manage services, inquiries, and appointments.
- Communicate administrative updates, support responses, and opted-in SMS messages.
- Operate, secure, and improve our website and communications.
- Comply with legal and regulatory obligations.
We will not use SMS/text messaging for promotional or marketing purposes unless you have specifically consented where required by law. You can opt out at any time by replying "STOP."
3. SMS/text messaging
When you provide your mobile number and consent to receive SMS/text messages, we may send messages related to appointment reminders and updates, service availability, office closures, policy changes, and other non-marketing operational communications.
You can opt out at any time by replying "STOP" to any message, or by contacting us directly.
SMS consent is not shared with third parties. We do not sell, rent, or share your SMS consent with third parties or affiliates for their own marketing or promotional purposes. We may use service providers to facilitate message delivery on our behalf under strict confidentiality obligations.
4. How we share personal information
We may share personal information only in limited situations:
- With trusted service providers and vendors (such as scheduling, messaging, hosting, and billing support) solely to perform services for us.
- To comply with legal and regulatory requirements.
- In connection with a business transfer, such as a merger or acquisition, subject to applicable obligations.
We do not sell or rent your personal information to third parties.
5. Cookies and analytics
Our website may use cookies and similar technologies to remember preferences, understand site usage, and improve site performance and content.
6. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.
7. Retention of information
We retain personal information for as long as needed to provide services, comply with obligations, resolve disputes, and enforce agreements.
8. Your choices and rights
Depending on applicable law, you may have rights to access, correct, or request deletion of certain information, and to update communication preferences, including opting out of SMS.
9. Children's privacy
Our website is intended for use by adults, such as parents or guardians. We do not knowingly collect personal information online from children under 13 without appropriate consent.
10. Links to other websites
Our website may link to third-party sites that we do not control. We encourage you to review those sites' privacy policies.
11. Changes to this policy
We may update this Privacy Policy from time to time and will revise the "Last updated" date when changes are posted.
12. Contact us
If you have questions about this Privacy Policy or our SMS practices, contact us:
Pathlight Behavioral PLLC
1708 Lexington Green Ln, Sanford, FL 32771
Phone: (407) 942-8294
Email: support@pathlighttherapy.com
Website: www.pathlighttherapy.com
For SMS terms, visit Terms & Conditions.