Pathlight Therapy

SMS Terms & Conditions

Last updated: March 2026

1. SMS Consent & Privacy

By opting in to receive SMS messages from Pathlight Behavioral PLLC, you consent to receive text communications related to your care, account, and clinic updates. Information collected during the SMS consent process (including phone numbers) will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you provide consent, you may receive the following types of messages:

Service & Care-Related Messages

  • Appointment reminders and confirmations
  • Follow-up messages after sessions or inquiries
  • Assessment, intake, or documentation reminders
  • Scheduling updates or therapist availability
  • Billing or insurance notifications

Operational Messages

  • Office closures or weather alerts
  • Policy updates
  • Customer care responses

Marketing & Promotional Messages (Optional Opt-In)

  • New therapy programs or service offerings
  • Social skills groups, parent workshops, or events
  • Seasonal updates (e.g., Autism Acceptance Month resources)
  • General clinic announcements

Example Message: "Thank you for reaching out to Pathlight Behavioral. We've received your inquiry and we will get back to you shortly. For questions, reply here or call us at (407) 942-8294."

3. Message Frequency

Message frequency may vary depending on your interaction with the clinic. You may receive up to 10 messages per week for appointments, billing, or service-related communications. Marketing messages are sent only to users who explicitly opt in.

4. Message & Data Rates

Standard message and data rates may apply based on your mobile carrier. Charges may vary for domestic vs. international messaging.

5. Opt-In Methods

You may opt in to receive SMS messages by:

  • Checking the SMS consent box on our website or intake forms
  • Submitting a web inquiry form that includes SMS consent
  • Providing verbal or written consent during onboarding

Consent is never required to receive services.

6. Opt-Out Methods

You may opt out of SMS communications at any time by:

  • Replying "STOP" to any message
  • Contacting us directly to request removal from SMS messaging

After opting out, you will no longer receive SMS messages except those required for legal, safety, or compliance purposes.

7. Help & Support

For assistance:

8. Standard Messaging Disclosures

  • Message and data rates may apply
  • Message frequency may vary
  • Reply STOP to opt out
  • Reply HELP for assistance
  • Review our Privacy Policy and Terms & Conditions for more information